What do I do if my UPS package is lost?
UPS lost packages:
- Call 1 (800) 742-5877 – speak with customer service for a tracking update.
- Ask neighbors if they received the package.
- Wait 24 hours after the expected delivery date and time to file a claim.
- Start a claim with UPS here. . .
How long does a UPS lost package claim take?
How long does the claim process take? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days.
What happens if UPS lose my package but says delivered?
If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.
How do UPS claims work?
UPS Authorizes the Claim If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.
What is covered by UPS insurance?
UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value.
Are UPS packages automatically insured?
UPS automatically covers most packages up to $100 for both a domestic and an international shipment. Additionally, UPS provides declared value coverage for an additional fee for packages that exceed this amount.
How long does a lost package investigation take?
Report the Missing UPS Package Package searches can take up to 10 business days.
Does the shipper or receiver file a UPS claim?
No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper.
Does UPS actually Investigation lost package?
Generally speaking, UPS doesn’t take responsibility for packages that were successfully delivered but then stolen. However, they will participate in the investigation with law enforcement officials.
Does UPS really investigate lost packages?
We may inspect the package at the shipper’s or receiver’s site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.
Is it worth getting UPS insurance?
Whether or not shipping insurance is worth the cost depends on your shipping volume and the value of your items. The chance of an average letter or package getting lost or damaged is relatively small. But if you are shipping a high volume of valuable items, then shipping insurance will likely pay for itself.
Are packages sent by UPS insured?
How much insurance is standard on a UPS package?
How much is UPS insurance per $100? Parcel insurance with UPS costs $1.05 for each $100 of value that you are shipping.
What is UPS investigation?
Is UPS known to steal packages?
While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.