How to chat Lazada?

How to chat Lazada?

Still Need Help? Click the Chat Now button to connect with CLEO, available 24/7, or get support from our Customer Care Specialists, available 24/7 (except on holidays). You can also contact us on our hotline at (02) 7795 8900, available daily, 8AM-8PM (except on holidays).

How can I talk to customer in Lazada?

You may chat with Lazada by getting in touch with CLEO (Customer Lazada Engagement Officer). CLEO is part of our Lazada family who is always available to respond to your queries. Get to know it better when you initiate a chat with CLEO when you click on ‘Chat with Customer Care’ at your Lazada Account page.

Where is Lazada chat now?

Customer entry point to Chat: Customers can reach out to Lazada sellers via the Chat Now button in the following pages: Product Detail Page (PDP), Seller Shop Page, My Orders page, or existing chat conversations in their inbox.

How do I complain to Lazada seller?

These are the steps:

1. Go to sender chat message page on your mobile Seller center app.
2. Click and press longer on message that you want to report.
3. Select “Report”
4. Please select a reason for your report.
5. Once you have submitted, you will see the notification of your report.

How can I get Lazada live agent?

Chat with the Lazada customer service representative. Use the chat box in the bottom right-hand corner of the webpage and type your questions, comments, or concerns in the space provided. Click the arrow to the right of the chat space to send what you have typed.

How can I enter live agent in Lazada?

How can I take over chats handled by LISA?

1. Log in to your Lazada Seller Center account and go to your Primary Chat.
2. Select a chat you want to assign to yourself or any Live Agent. Then click Assign.
3. Select an assignee. Then click confirm.
4. The chatbox is now open and the selected assignee can now respond to the customer.

Does Lazada have live agent?

Live Agent is a customer agent responsible to answer all your questions. You may initiate a chat with a Live Agent on your queries and continue your chat by typing a question in the space provided.

How Do I Live chat with Seller in Lazada?

If you want to ask a seller a question about a product, you can do that from the product page. Alternatively, you are able to chat with the respective seller of your orders via the “Chat Now” button. From your account > click on “View all Orders” > select order, you will be able to find the feature.

Is there a scammer in Lazada?

We have been made aware of a new scam, where individuals are lured to sign-up for part-time jobs on eCommerce platforms. These “jobs” entice victims with a daily salary of S$300 to S$500, and require victims to send money to a bank account before being reimbursed.

Can Lazada be trusted?

If you’re reading this you might be wondering if shopping on Lazada is safe and worth it compared to just buying things personally from physical stores. The short answer for that is yes, but only if you do it correctly and safely.

Who is the owner of Lazada?

Alibaba GroupLazada Group / Parent organization

How can I get refund from Lazada?

Step 1: Click on the order in ‘My Orders’. Step 2: Click on ‘Return/Refund’. Step 4: Submit return request and wait for seller’s response. Tip: The more detailed your return request is, the better it will help the seller to make a return decision.

What is the work of chat support?

Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.

How do I change my live agent in Lazada?

How do I force cancel Lazada order?

How to cancel orders in the Lazada app

1. Go to My Account page.
2. Click View All Orders.
3. Select the item that you want to cancel. Make sure the item still has a “To Pack” status.
4. Click “Cancel”
5. Select a Cancellation Reason. Then click “Confirm”
6. Add a detailed explanation of selected reason then click “Submit”

How do I claim a refund from Lazada?

Step 1: Click on the order in ‘My Orders’. Step 2: Click on ‘Return/Refund’. Step 4: Submit return request and wait for seller’s response….Learn more about all the Return policies on Lazada.

1. Start your return. Submit your return request within 14 days from the day the item is delivered.
2. Ship the item back.
3. Receive Refund.

How do I become a partner in Lazada?

To apply for being Lazada’s delivery partner, you can fill up the application form through Lazada Logistic apps or via the website logistics.lazada.com.ph and wait for further notification of the interview and screening. Please note that only applications from App or web will be preceded by Lazada, not a walk-in.

Does Lazada sell fake stuff?

Lazada’s policy on Counterfeits, Replicas and Intellectual Property Infringement. We take product authenticity very seriously. The sale of counterfeit products on the Lazada platforms, including any products that have been illegally replicated, reproduced, or manufactured, is strictly prohibited.