How do I report a fault to BT?
Text PHONE to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
Does BT have a live chat?
Need some help with a BT service or product? Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand.
Can I report a fault on someone elses BT line?
Can I report or check a line fault on another person’s BT line? Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated.
How do I report a phone fault?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
What is BT faults phone number?
You’ll find details in our Priority Fault Repair Scheme guide (PDF | 1.3 MB). You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Ask for the leaflet quoting document number “PHME 87180”.
How do I report a fault to Openreach?
Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas)
How do you contact BT Openreach?
Just click on the icon in the bottom right corner of the screen. Alternatively you can call us on 0800 023 2023 (option 1).
What do I do if my BT Business complaint is not resolved?
If you have already contacted us by following the steps above and you feel we have not resolved your complaint, please use our BT Business complaint escalation form. There’s space at the bottom of the form to write as much as you want about your complaint. Please make sure you include as much detail as possible
How do I report a problem with my broadband connection?
Visit our broadband troubleshooter. See if you can fix it yourself. Feel free to run some checks on your wireless connection via our troubleshooter If you’re unable to fix it yourself, you can report the issue easily online via your desktop or smart phone.
How do I report a problem with my product?
Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you’ll be able to arrange an engineer visit. Text HELP followed by your landline number to 61998.
How do I report a problem with my phone line?
If you’re unable to fix it yourself, you can report the issue easily online via your desktop or smart phone. If the issue is on a multi-line, payphone, or ISDN line you can try our troubleshooting faqs or you’ll need to contact us