How do I contact geek?
For assistance, please contact our Customer Support team in your Order History and click “Contact Support” for the order you need assistance with. If you’d like to listen to audio instructions for contacting us, please call 1-800-266-0172.
Can I chat with Geek Squad?
Online ChatGeek Squad / Customer service chat
Does Best Buy charge for consultations?
Yes, consultations from Best Buy are completely free. There is no obligation or pressure to buy, and we don’t add hidden costs to products or installations because you had a consultation.
What does a Geek Squad consultation agent do?
Job Description: As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance.
What is the difference between Geek Squad protection and Tech Support?
1-1 of 1 Answer Accidental Geek Squad Protection covers a specific product that it’s bought with like a laptop, gaming accessory, etc. This covers the hardware on that unit in case something was to happen. Total Tech Support on the other hand is more for the support side.
What does a Geek Squad advanced repair agent do?
They identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs. They help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.
Does Geek Squad look at your files?
Yes, Geek Squad can search your files and hand you over to the police.
Are Geek Squad warranties worth it?
They essentially cover everything Best Buy does (outlined above), but at much better rates. For example, if you purchase a laptop priced between $500 and $5000, the three-year plan is only $95. That covers your hardware, including normal wear and tear and accidental damage. Now that is absolutely worth it.