How do I find my Cisco SMARTnet contract?
If you have access to contracts, you should see them in the Service Contract Center. www.cisco.com/scc (expired link, but it will forward). Go there after you’ve logged into your Cisco TAC account. If you don’t have access, you’ll need to create a ticket to get access to the accounts — an SCC ticket, not a TAC ticket.
What is Cisco SMARTnet contract?
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
What is SMARTnet 8X5XNBD?
For example, 8x5xNBD indicates that a technical support engineer is available 24×7 and advance hardware replacement is available 8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with next business day delivery.
What does SMARTnet include?
Q What is included in the SMARTnet Service? A The service includes access to award-winning expert technical support and flexible hardware coverage provided by the Cisco® Technical Assistance Center (TAC) to deliver fast, expert response and accountability needed to resolve critical IT service operation issues.
How do I check my Cisco support contract?
To access the product page on the Cisco.com website, click the Product ID link for a device. 5. To view details of contracts associated with your account, click the associated to the contract link located beneath the results table.
How do I get a Cisco service contract?
Steps to Request Contract Registration through Cisco Support: As a contract End User, you must register for contracts by requesting contract access with the Service Support Center. This can be performed when you request access to CSCC. It can also be done at a later date, if you need to gain access to new contracts.
What does Sntc 8x5xNBD mean?
SNT- SMARTnet Standard (8x5xNBD) – Next-business-day delivery. of advance replacement parts, provided the request is received prior to 3pm. depot time.
How do I check my smartnet coverage?
Then go to the Devices tab and select the By Coverage section. The device Contract details will be displayed by return. Alternatively you can contact your Cisco Partner and ask them to check the coverage of the serial number in the Cisco Services Contract Centre for you.
What is smartnet Total Care?
Cisco public Rely on Cisco Smart Net Total Care, a service that provides fast, expert technical support and flexible hardware coverage delivered by the Cisco Technical Assistance Center (TAC) to get you back to business fast.
How do I associate my smartnet contract number?
Answer
- From Cisco.com homepage use the email address associated with your Cisco profile and password to log in.
- Go to Manage Profile > Access Management > Add Access.
- Add contract number.
What is Cisco con SNT?
Cisco CON-SNT-1921SEC SMARTnet Service Agreement, SNT 8x5xNBD (Cisco TAC support during normal business hours, Monday-Friday. Next business day hardware replacement), 12 Month Subscription for CISCO1921-SEC/K9. Service and support provided by Cisco.
What is con SNT in Cisco?
Do I need SMARTnet?
The main reasons you would get SmartNet are for service, support, and software updates. If there are bugs in your code version that get updated in later releases, or new features are added to new releases, SmarNet allows you to easily download the new code from CCO.
How do I check my contract with Cisco?
Upon selecting the contract Line Items hyperlink, you will be directed to the Line Items screen. From this view, you can see the specific products covered under the contract. The ‘Column and Row Display’ hyperlink can also be used to change the product details that are shown.
How do I associate a contract number with Cisco?
Answer
- Go to Profile Management and use the email address associated with your Cisco profile and password to log in.
- Go to Manage Profile > Access Management > Add Access.
- Add contract number.
What is a Smartnet contract?
Reggie Grant’s response: SMARTnet is a Maintenance Contract for a specific piece of Cisco Equipment. Price of the contract depends on the piece of equipment and the level of service.
How can I get technical support from Cisco Smartnet?
The selfhelp technical support resources available on cisco.com through your Cisco SMARTnet Service contract are so comprehensive that customers have found up to 80 percent of service problems can be quickly resolved by using them. Count on the Right Part, When and Where You Need It
What is Cisco Smartnet business intelligence?
This service combines Cisco’s industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal. Already registered? Log in to the Portal.
What are the components of the Smartnet service?
There are several components of the SmartNet service. Find support information of each component below: See End-of-Life service items, support coverage, alert status, and reports for your devices. Use one of the available options to populate the portal with an inventory of your devices. Still have questions?