Why is my Virgin Media box saying no signal?

Loss of signal error codes Check all connection cables are secured. Reboot the set top box at the mains power. Check for an area fault using our service checker. If no area fault is found, call Customer Care on freephone 1908, live chat with us or contact us via social media.

Table of Contents

How do I reset my Virgin TV box?

To carry out a factory reset on your Horizon box follow these steps:

Press “MENU” on your remote control, and you will get to the MENU options.
On screen navigate to “SETTINGS”
Select “ADVANCED SETTINGS” and press “OK” on your remote control.
Select “Virgin TV BOX” and press “OK”.
Select “FACTORY RESET” and press “OK”.

Is there a reset button on Virgin TV box?

Press the Home button on your Virgin remote and navigate through the Help and Settings category to the Clear or Reset TiVo box option and then select Reset.

What do the lights on my Virgin TV box mean?

Front of the Tivo box The green light indicates that the box is on. The red light indicated that the box is in standby. When lit it shows your box has access to On Demand and Apps. Flashes when the box receives a signal from the remote.

Why is my Virgin TV box light orange?

An amber (orange) light to the left of the Virgin Media logo (solid or blinking) means you don’t have full network connectivity. To ensure your V6 is connected to the hub go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Why is my virgin box flashing green?

This light flashes green when the Hub’s downloading a software update. This flashes during set up, and then stays green for 2 minutes when you’re done. It isn’t on during normal use, but turns red if there is a problem.

Why has my Virgin stopped working?

Try these steps to fix most Virgin Media connection problems: Reboot the WiFi Hub by turning it off and then on again. Make sure all the wires coming into and out of the Hub are pushed in firmly. If that hasn’t helped, reset your Hub’s settings and your WiFi settings back to their original settings.

Why is my TiVo box not connecting?

Power cycle your TiVo device, modem and router. Unplug your modem and router then wait 10 seconds and plug them back in. A full restart can take 30-60 seconds. Unplug your TiVo device’s power cord for 20 seconds, then plug it back in.

Is there a problem with Virgin TV?

There are no Virgin Media network issues affecting services in your area.

How can I fix my Virgin Media connection without Internet?

How to fix Virgin Media WiFi no Internet access but connected

Check Virgin Media service status.
Restart your hub and device.
Turn off your antivirus software.
Run the internet troubleshooter.
Clear your DNS cache.
Perform a network reset.
Update your network driver.

Can I replace my TiVo box?

“Customers who take a TV and broadband bundle will be able to upgrade their older set-top box for Virgin TV’s smallest, smartest and fastest V6 box at no additional cost and with no re-contract requirements.” No cost or re- contract.

What can you do with an old Virgin TiVo box?

What can I do with an old TiVo? You can continue watching Virgin Media TV on your old TiVo box just like you normally would. All you have to do is connect your old TiVo box to your home router over a wired connection using an Ethernet cable.

What to do if setup box is not working?

To manually reset your Set-Top Box:

Unplug the power cord to your Set-Top Box from the electrical outlet for 15 seconds and then plug it back in.
Wait for the time to appear on the front of the Set-Top Box, then power it on.
Wait several minutes while the Interactive Media Guide updates.

Why has my virgin remote suddenly stopped working?

Check your batteries – If your remote has suddenly stopped working out of nowhere, then there’s a good chance it may just be the batteries you’re using. Try a new set in there and see if this makes a difference.

What does orange light mean on Virgin Hub?

There’s no official status of an orange light on the Hub 3. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn’t acceptable to have the LED malfunction.