How do I get my money back from database?
Receive your compensation in four steps: Here’s how it works
- Have the delay confirmed (if possible) Ask the service staff on the train, at DB Information or a DB Travel Centre to hand you the passenger rights claim form.
- Complete the form.
- Enclose form and receipts.
- Send off or hand in form.
How do I complain about a database?
DB’s service number +49 30 2970 (costs depend on provider), or use our contact form….Please use the contact details below if you have any questions about the following topics:
- International bookings on bahn.de or bahn.com.
- International travel connections.
- Other issues relating to international rail travel.
How much is train delay compensation?
Check your train company’s website to find out if they offer Delay Repay (they might call it ‘delay compensation’. You’re legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late.
Can I get the next train if I miss mine DB?
You can speak to the ticket inspector onboard to ask whether you can just jump on the next departing train using your original ticket. You might also be covered by the HOTNAT Railteam agreement which is explained below. For Deutsche Bahn trains, your connecting train may also wait if the delay is not significant.
Can I get a refund if I miss my train?
Changing two existing rules, IRCTC will now allow passengers to claim a full refund of their tickets, if they miss their train. The rule only applies to passengers who have connecting tickets and miss their second train in case of late arrival of the first train.
What happens if I miss my connecting train in Germany?
Can you get delay repay on season ticket?
Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. If you are a Season ticket holder looking to claim Delay Repay due to industrial action, please click the Apply Online button below and fill out the form.
How can I get my waiting list E ticket refund?
b) If all passengers on a ticket remain on waiting list after first charting, user need not cancel such tickets. Such tickets will be cancelled automatically through the system, and the full refund will be credited back, without deducting any cancellation.
Can you get delay repay for Cancelled trains?
Will I get compensation if my train is cancelled? Yes, if you decide to continue your journey on an alternative train. Delay Repay compensation is based on the delay to your overall journey, so if a cancellation delays your overall journey by more than 15 or 30 minutes, you will be entitled to Delay Repay.