What happens when BC Ferries Cancelled?
Customers with a booking on the next scheduled departure will be loaded in advance of customers from the cancelled sailing. If we are unable to load you on the next available sailing, you will be loaded in order of arrival at the terminal.
How do I contact BC Ferries?
(888) 223-3779BC Ferries / Customer service
Can I change my reservation time on BC Ferries?
You can make changes to your bookings online, login to your account, or refer to your booking confirmation email for information if you do not have an account. Alternatively you can call 1-888-BC FERRY (1-888-223-3779).
What percentage of reservations does BC Ferries take?
During the Trial, reservation space will increase from 40 to 50 percent to 95 per cent of the vessel. Our new discounted Saver fare provides an incentive for customers to travel on less busy sailings, which will help even out traffic throughout the day.
What happens if my ferry is Cancelled?
When your ferry operator cancels your service, it should offer the choice of an alternative or a refund. Where a sailing is cancelled and an overnight stay becomes necessary, your ferry operator should offer you accommodation free of charge, if possible. This can be on board the ferry, or ashore.
Can I cancel my ferry ticket?
In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart.
What happens if your ferry is Cancelled?
Are you entitled to a refund if your ferry is Cancelled?
You will not be entitled to rerouting, refund, assistance, accommodation or compensation if you are travelling on an open ticket on which the time of departure is not specified, unless you hold a travel pass or season ticket.
Can you get compensation for a delayed ferry?
You are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed for at least: One hour for a journey of duration four hours. Two hours for a journey of duration between four and eight hours.
Who owns BC Ferry Authority?
the provincial government
Currently, BC Ferries is operated as a private company, with the provincial government as the whole owner from being its single shareholder. The ferry corporation is governed by its own corporate board of directors.